Terms of Service

1. Acceptance of Terms

By accessing our website, submitting a project brief, or entering into any service agreement with us, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use our website or services.

2. About Our Services

OUTSOURCE+ is a European marketing and technology studio based in Tallinn, Estonia. We provide services including — but not limited to — brand strategy, performance marketing, AI automation, lifecycle communications, SaaS engineering, and analytics. Specific deliverables and timelines are defined in individual project agreements.

3. Client Engagements

Every client engagement is governed by a separate written agreement (Statement of Work, Master Services Agreement, or equivalent) that details scope, deliverables, timelines, and pricing. In the event of a conflict between these Terms and a signed engagement agreement, the engagement agreement prevails for that specific project.

Client responsibilities

• Provide accurate briefs, brand guidelines, and access to necessary systems in a timely manner
• Respond to review requests and approvals within agreed timeframes
• Ensure that all materials provided to us do not infringe third-party rights
• Comply with applicable laws, including advertising and data protection regulations

4. Fees & Payment

Fees, payment schedules, and currency are specified in each engagement agreement. Unless otherwise agreed:

• Invoices are payable within 14 days of issue
• Late payments may incur interest at the statutory rate under Estonian law
• All fees are exclusive of VAT and other applicable taxes
• Retainer and project deposits are non-refundable once work has commenced

5. Intellectual Property

Our IP

Our website, methodologies, frameworks, proprietary tools, and any pre-existing intellectual property remain our exclusive property. Nothing in these Terms transfers ownership of our IP to you.

Client deliverables

Unless otherwise specified in the engagement agreement, upon full payment of all applicable fees, you will own the final deliverables produced specifically for you (e.g. brand assets, campaign creative, custom code). We retain the right to display the work in our portfolio and case studies unless you request otherwise in writing.

Third-party materials

Some deliverables may incorporate third-party assets (stock imagery, fonts, plugins, APIs) subject to their own licenses. You are responsible for maintaining these licenses beyond the engagement.

6. Confidentiality

Both parties agree to keep confidential any non-public information shared during the engagement — including business strategies, financial data, customer lists, and technical specifications. This obligation survives the termination of any engagement.

7. Warranties & Disclaimers

We warrant that our services will be performed with reasonable care and skill in accordance with industry standards. Beyond this, our services and website are provided "as is" without warranties of any kind, express or implied, including — but not limited to — merchantability, fitness for a particular purpose, or non-infringement.

We do not guarantee specific business outcomes such as sales figures, conversion rates, search rankings, or ROI. Marketing and technology performance depend on many factors beyond our control.

8. Limitation of Liability

To the maximum extent permitted by law:

• We shall not be liable for indirect, incidental, special, consequential, or punitive damages
• Our total aggregate liability arising from or related to any engagement is limited to the total fees paid by you to us for the specific project giving rise to the claim in the 12 months preceding the event
• Nothing in these Terms limits liability for fraud, gross negligence, or any liability that cannot be excluded under applicable law

9. Termination

Either party may terminate an engagement with written notice as specified in the individual engagement agreement. Upon termination:

• You will pay for all work performed up to the date of termination
• We will deliver completed work in its current state
• Confidentiality and IP provisions survive termination

10. Governing Law

These Terms are governed by the laws of the Republic of Estonia. Any dispute arising out of or in connection with these Terms shall be resolved by the courts of Tallinn, Estonia, unless another jurisdiction is agreed in writing.

11. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top reflects the most recent version. Continued use of the website or services after changes are posted constitutes acceptance of the revised Terms.

12. Contact